Terms & conditions

As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the delivery terms of each individual Brand Partner (our sellers) on the product pages before making any order.

The Site is operated by Chocolat Lovers Ltd ("we"). We are registered in England and Wales under company number 07062081 and with our registered office address at 44B Hurworth Road, Hurworth Place, Darlington, County Durham, DL2 2DA. Our VAT number is 981773379

We make every attempt to ensure that the information on our website is accurate at all times. We will not be liable if for any reason the Site is unavailable at any time or for any period. Permitted access to the site is on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. From time to time, we may restrict access to some parts of the Site, or the entire Site, to users who have registered with us. You will need to register with us in order to purchase goods or services from our Brand Partners on the Site (each a "Seller"). Any personal data e.g. your name, address, telephone number or email address that you transmit to the website via electronic mail or otherwise is used by Chocolat Lovers in accordance with the Data Protection Act of 1998. This site may contain from time to time links to other websites operated by other parties and such links are provided for your convenience only. Chocolat Lovers does not control such websites and is not responsible for their contents. Chocolat Lovers’ inclusion of links to other websites does not in anyway imply any endorsement of the material on such websites or any association with their operators.

Acceptance of terms
These provisions (including the Cookie Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the chocolatlovers.co.uk website (the "Site"), whether as a visitor or registered user (" Terms and Conditions"). We may update these Customer Terms (and the documents referred to in them) from time to time and will notify such changes to you by uploading them on the Site. You should review the Terms and Conditions periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Site.

Intellectual property rights
We and our Brand partners ( Sellers) are the owners of all intellectual property rights contained in the Site and in the material published on it. All such rights are reserved. You may download material displayed on this web site for personal use only. You may not use, reproduce, modify, copy or distribute any part of the materials on the Site for commercial purposes without obtaining a licence to do so from us or our Brand partners. If you breach these Customer Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.You will be held responsible for our losses and costs resulting from your breach of this clause. We respect the intellectual property rights of others and we ask you to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please go to contact us to report the concern.

Chocolatlovers.co.uk service
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and that of the Brand Partner ( seller) and such contract shall comprise of these Terms and Conditions, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions. You should carefully review the Terms and Conditions, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Terms and Conditions, the email confirmation of your order or the applicable details on the product page, these Terms and Conditions shall prevail to the extent of the conflict or inconsistency. We cannot give any undertaking, that goods and/or services you purchase from the Brand Partners through the Site will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the Brand Partner.Where you order goods and/or services through the Site we may disclose your customer information related to that transaction to the relevant Brand Partner. We do not review or control, and are not responsible in any way for, listings provided by our Brand Partners and at no time do we possess any items offered for sale by the Brand Partner through the Site. Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the Terms and Conditions and the applicable details on the product page. No order shall be deemed to be accepted by the Brand Partner (seller) until Chocolat Lovers Ltd issues an email acknowledgement of order. The contract between you and Chocolat Lovers Ltd will relate only to those goods and/or services notified in the email acknowledgement of order. Contracts for the purchase of goods or services through our Site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the court.

Making payment
Your purchases may be paid for using a debit or credit card through our chosen online payment facility, Worldpay. All prices are shown in pounds sterling and payable in that currency only. As specified on each product page delivery charges vary depending on your selected method of delivery and the delivery destination within the UK.

Cancellation of registration and refusal of transaction
We may cancel your registration or refuse to process a transaction to anyone at any time at our sole discretion or if you breach your obligations under these Terms and Conditions. The suspension or cancellation of your registration and your right to use our website shall not affect either party’s statutory rights or liabilities. We will not be liable to you by reason of cancelling any transaction after processing has begun.

Delivery of products
The products you have selected are clearly shown in your shopping bag on the site along with the name of the Brand partner/s who is providing them plus details of postage and packing. The delivery costs for each Brand partner vary according to the delivery methods they offer. Please refer to the delivery information provided on each product page. No responsibility is taken for heat damage when orders are placed in very warm weather ( over albeit every care is taken in the packaging of your order. It is your responsibility to ensure that there will be someone available to accept delivery on the possible delivery days to avoid delays and additional handling.

Returns and refund policy
All food products are non-returnable and non refundable unless :
The products received are not what you ordered
The products were damaged on dispatch
The products are incorrect in terms of quantity ordered If any of the above occur then you must notify us by email within 24 hours of delivery at sales@chocolatlovers.co.uk.
If you notify a problem to us, our only obligation will be to:
Make good any shortage or non delivery
Replace any products that are defective, damaged or incorrect in terms of selection or quantity.
Refunds may be occasionally offered at the discretion of the management.
If a payment is made in error please contact us by email at sales@chocolatlovers.co.uk.

Website misuse
You must not misuse our Site. We may from time to time review your emails,comments and posted transmissions on any communications platform on this website. As a user on these communal areas you agree to send and receive material that is proper and related to the particular forum. You agree that you will not: Place anything on the website that is the intellectual property of someone else without prior consent Upload, or post or distribute inappropriate, defamatory, indecent obscene or pornographic or unlawful material. Damage the site by introducing viruses, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Chocolat Lovers will report any such breach and will co-operate with the authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable to you for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Force majeure
Where we or a Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's (as the case may be) performance of its obligations shall be postponed for the period of time that the circumstances continue.

Please note
We occasionally pass your personal details on to carefully selected companies whose products and services we feel may be of interest to you.
© Chocolat Lovers 2014
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